1. Who we are
This Privacy Policy explains how Optimus Gen 3 (“we”, “us”, “our”), the operator of optimus-ordergen3.info (the “Site”), collects, uses, shares and protects personal data when you visit the Site, reserve a robot or otherwise contact us.
For the purposes of the EU and UK General Data Protection Regulation (“GDPR”), we are the controller of the personal data described here. You can reach our privacy team at any time at [email protected].
2. Data we collect
Information you give us
- Reservation details: first and last name, email address, organisation (optional), delivery country, number of units, chosen edition and any description of your intended use.
- Communication preferences: whether you opted in to production updates.
- Correspondence: the content of emails and messages you send us, and our replies.
- Site review information: if you proceed to a site review, details about the space where the robot will operate, which you choose to share.
Information collected automatically
- Technical data: IP address, browser type and version, device type, operating system, language settings and referring page.
- Usage data: pages viewed, time on page and interactions, collected only if you consent to analytics cookies.
- Preferences stored on your device: your cookie choices and preferred measurement units.
We do not collect payment card details through this Site. We do not knowingly collect special-category data, and we ask you not to include such data in free-text fields.
3. How we use your data
| Purpose | Data used | Legal basis (GDPR) |
|---|---|---|
| Registering and managing your reservation and queue position | Reservation details, correspondence | Steps at your request prior to entering a contract (Art. 6(1)(b)) |
| Sending reservation confirmations and delivery-timeline updates | Name, email, reservation details | Contract preparation (Art. 6(1)(b)) |
| Sending optional production news | Name, email, preferences | Consent (Art. 6(1)(a)) — withdraw any time |
| Planning production volumes and delivery regions | Country, edition, units (aggregated) | Legitimate interests (Art. 6(1)(f)) |
| Operating, securing and improving the Site | Technical data | Legitimate interests (Art. 6(1)(f)) |
| Understanding how the Site is used | Usage data | Consent (Art. 6(1)(a)) |
| Complying with legal obligations and defending legal claims | Any relevant data | Legal obligation (Art. 6(1)(c)); legitimate interests |
We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you.
5. International transfers
Our service providers may process data outside your country, including outside the European Economic Area or the United Kingdom. Where that happens, we rely on adequacy decisions or on appropriate safeguards such as the European Commission’s Standard Contractual Clauses and the UK International Data Transfer Addendum, together with supplementary measures where needed.
6. How long we keep data
- Reservation data: for as long as your reservation is active, and for up to 24 months after it is cancelled or fulfilled, unless a longer period is required for an order contract, warranty or legal obligation.
- Newsletter data: until you unsubscribe, after which we keep only a suppression record so we don’t email you again.
- Correspondence: up to 36 months after the last contact.
- Analytics data: up to 14 months, in aggregated or pseudonymised form.
7. Your rights
Depending on where you live, you may have the right to:
- access the personal data we hold about you and receive a copy;
- correct inaccurate or incomplete data;
- delete your data (“right to be forgotten”);
- restrict or object to certain processing, including processing based on legitimate interests;
- receive your data in a portable, machine-readable format;
- withdraw consent at any time, without affecting processing already carried out;
- lodge a complaint with your local data protection authority.
California residents
Under the California Consumer Privacy Act as amended (CCPA/CPRA), you have the right to know, delete and correct personal information, and to opt out of its sale or sharing. We do not sell or share personal information as those terms are defined, and we do not use or disclose sensitive personal information. We will not discriminate against you for exercising your rights. You may use an authorised agent to submit a request.
How to exercise your rights
Email [email protected]. We will respond within one month (GDPR) or 45 days (CCPA), and may need to verify your identity before acting on a request. We honour Global Privacy Control signals as a valid opt-out where applicable law requires it.
8. Security
We use appropriate technical and organisational measures to protect personal data, including encryption in transit (TLS), access controls on a need-to-know basis, and regular review of our providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we will notify you and the relevant authorities of a personal data breach where required by law.
9. Robot data (after delivery)
This Policy covers the Site and reservations. Data generated by a delivered robot — such as camera, audio and task data — is governed by a separate product privacy notice provided with your order. By design, perception data is processed on the robot and is not uploaded unless you enable a specific remote-support session.
10. Children
The Site and reservations are intended for adults aged 18 or over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.
11. Changes to this policy
We may update this Policy from time to time. The “Last updated” date at the top shows when it was last changed. If changes are significant, we will notify people with active reservations by email before they take effect.
12. Contact
Questions or requests about this Policy: [email protected]. General enquiries: [email protected].